Refund & Return Policy

RETURN INSTRUCTIONS

If you’d like to return an item to Grablly.com, please follow the instructions below within 30 days of delivery:

1. Safely pack the items in the original packaging that came with the product

2. All products must be returned in like-new condition

3. If the product received is damaged, please contact Customer Service first

Contact us for Returning Instructions:
📱 Phone: +1 509 934 4445
✉ Email: Contact@grablly.com

Important Notes:

• Shipments must be sent using a traceable method like USPS or insured mail

• Customers don’t need to pay any fees to return products to us

• Shipping costs will be reimbursed (we cannot accept cash on delivery)

• You must provide a valid tracking number when submitting your return request

• Regular products can be returned for refund, replacement, or store credit

Return Processing:
Once our fulfillment center receives and inspects your return (usually within 72 hours), you’ll receive a confirmation email. If approved, refunds will be processed within 7 business days. Please note it may take 3-5 additional business days for the refund to appear in your account, depending on your financial institution.

REFUND POLICY

Returns:
We offer a 30-day return window for unused products in original condition. To initiate a return:

1. Contact us at Contact@grablly.com for return instructions

2. No restocking fees apply

Exchanges:
For product exchanges, please contact us at Contact@grablly.com. Exchanges are free of charge.

Defective Items:
If your order arrives defective:

1. Email us at Contact@grablly.com with photos of the product

2. No need to return the item

3. We’ll ship a replacement immediately

Wrong/Incorrect Items:
If you receive the wrong product:

1. Email us at Contact@grablly.com with photos

2. We’ll provide a return shipping label

3. Once tracked, we’ll ship the correct item immediately

Change of Mind:
We accept returns for change of mind within 30 days.

Order Cancellations:
We process orders quickly. To cancel:

1. Contact us immediately

2. While we can’t guarantee cancellation, you may return the order after receipt

Refund Processing:
All refunds will be issued after we receive and inspect the returned product. Processing may take up to 7 business days to reflect in your account.

NEED HELP?

The Grablly Team is happy to assist!
📱 Phone: +1 (615) 652-3597
✉ Email: Contact@grablly.com